Senior Customer Success Manager Job at LeadOrigin, Los Altos, CA

eERkTHU0TFZwZ01zcm1nUTFxb2E0c0d0Y2c9PQ==
  • LeadOrigin
  • Los Altos, CA

Job Description

LeadOrigin is a marketing & creative agency on the rise, and we’re looking for a high-performing, client-obsessed Customer Success Manager to lead and scale our client success department.

This isn’t just a CSM role. You’ll take full ownership of client relationships , build systems to track success, and grow the department into a powerhouse that drives retention, upsells, and world-class client experiences.

Why Join Us?

  • Play a foundational role in building and leading a critical department.
  • Work directly with innovative brands and decision-makers across diverse industries.
  • Be part of a high-energy, fast-paced environment where excellence is the baseline .
  • Grow alongside an agency with big ambitions and the track record to match .

What You’ll Do

  • Act as the strategic partner and advocate for clients, ensuring their goals are achieved and exceeded.
  • Design and implement KPI-driven processes to track account health, campaign performance, and client satisfaction.
  • Build out reporting systems and dashboards that provide transparency for clients and internal teams.
  • Proactively identify risks or opportunities in client accounts and create action plans to address them.
  • Lead client meetings with confidence, providing insights and recommendations rather than just updates.
  • Collaborate with internal teams (creative, marketing, and dev) to ensure deliverables are aligned with client objectives.
  • Hire, train, and mentor future CSMs as the department grows.
  • Partner with sales to drive renewals, upsells, and expansions.

What We’re Looking For

  • Proven experience in customer success, account management, or client services (agency experience is a big plus).
  • A builder’s mindset : you love creating systems, processes, and playbooks from the ground up.
  • Exceptional communication and relationship management skills; you inspire trust and confidence with clients.
  • A data-driven approach with the ability to define and track KPIs (e.g., client NPS, retention rates, upsell revenue).
  • Strong problem-solving skills; you thrive in fast-paced environments and know how to pivot when needed.
  • Bonus: Familiarity with digital marketing disciplines like SEO, paid media, and web development.

What We Offer

  • A leadership role with real ownership and the chance to shape the future of client success at LeadOrigin.
  • High-impact work in a performance-driven culture where your results are recognized.
  • Competitive base salary plus On-Target Earnings (OTE): $90,000–$115,000 (Base: $70,000–$85,000 + Commission: $20,000–$30,000).
  • Health insurance, paid time off, and additional perks.

Job Type: Full-time

Location: In person (Los Altos)

Pay: $90,000 – $115,000 OTE ($70,000 – $85,000 base)

This role is perfect for someone ready to step beyond day-to-day account management and build something bigger . You’ll be the face of LeadOrigin to our clients and the architect of a department that sets new standards for client success.

Job Tags

Full time,

Similar Jobs

The Valdez Group

Life Insurance Agent Job at The Valdez Group

 ...establish long term relationships with customers Qualifications ~2-5 years' quota carrying sales experience ~ Experience and working knowledge of CRM systems ~ Demonstrable track record of over-achieving quota ~ Strong written and verbal communication skills... 

Brothers International Desserts

Engineer Intern Job at Brothers International Desserts

 ...committed to quality, innovation, and continuous improvement. We're looking for a motivated and detail-oriented Summer Engineering Intern to join our team and support ongoing projects within our manufacturing operations. Key Responsibilities: Assist engineering and... 

MERUERT TOLEGEN

Studio Assistant Job at MERUERT TOLEGEN

 ...instinctive and intuitive sensibility, where innovation and creativity converge. We are seeking a highly motivated and detail-oriented Studio Assistant to join our team on a temporary, part-time basis. This role will assist with all stages of design and production... 

Worldwide Clinical Trials

Clinical Research Nurse Practitioner - San Antonio, TX - Office Based Job at Worldwide Clinical Trials

 ...What the Nurse Practitioner does at Worldwide Working under legally required physician supervision, which is provided by the Company...  ...evaluates adverse events reported by study subjects and/or research staff and then communicates findings to the Principal Investigator... 

BelovED Community & Empowerment Academy Charter Schools

Mathematics Teacher Job at BelovED Community & Empowerment Academy Charter Schools

 ...Description Empowerment Academy Charter School is hiring a Middle School Math Teacher. This is an immediate opening for the 2024-2025 school...  ...item; and Full-time reading and math specialists who tutor students struggling to master an essential skill, and counselors...