Job Description

Job Title: Salesforce Business Analyst

Location: [Arlington, VA][Onsite]

Job Type: [Fulltime]

Job Summary:

We are seeking a highly skilled and motivated Salesforce Business Analyst to join our team. The ideal candidate will have a strong background in business analysis and experience working with Salesforce solutions to drive business growth, optimize processes, and enhance user experience. In this role, you will collaborate with business stakeholders, IT teams, and Salesforce developers to ensure that our Salesforce platform aligns with business needs, delivers value, and is scalable for future growth.

Key Responsibilities:

• Requirements Gathering & Analysis :
• Collaborate with business stakeholders to gather, document, and prioritize business requirements.
• Conduct workshops, interviews, and surveys to understand business processes and objectives.
• Translate business needs into clear and concise functional specifications and user stories.
• Salesforce Configuration & Customization :
• Work with Salesforce administrators and developers to implement, customize, and optimize Salesforce features (such as workflows, reports, dashboards, and Lightning pages).
• Identify opportunities to automate business processes using Salesforce tools like Process Builder, Flow, and Apex.
• Assist in the configuration of Salesforce objects, fields, and page layouts to ensure they meet business requirements.
• Data Management & Reporting :
• Design and develop custom reports, dashboards, and data visualizations within Salesforce to support business decision-making
• Ensure data accuracy, integrity, and security within the Salesforce platform.
• Help manage data migrations, integrations, and ensure that data flows properly between systems.
• User Support & Training :
• Provide support to Salesforce users by troubleshooting issues, answering queries, and ensuring smooth system usage.
• Conduct user training sessions and create training materials to help users adopt and fully utilize Salesforce functionalities.
• Facilitate user acceptance testing (UAT) and ensure successful system deployments.
• Continuous Improvement :
• Stay up to date with Salesforce platform updates and new features, advising on how they can be leveraged to improve business processes.
• Identify and propose improvements to the overall Salesforce environment, user experience, and business processes.
• Work closely with the development team to continuously improve system efficiency and user satisfaction.
• Collaboration & Communication :
• Work with cross-functional teams (Sales, Marketing, Service, IT, etc.) to ensure the Salesforce solution meets the needs of all departments.
• Communicate complex technical concepts to non-technical business stakeholders in a clear and actionable manner.
• Support project management activities by tracking project progress and ensuring timely delivery.

Experience :

• 3+ years of experience in business analysis, with at least 2 years specifically focused on Salesforce.
• Experience in implementing Salesforce solutions (Sales Cloud, Service Cloud, Marketing Cloud, etc.).
• Familiarity with Salesforce configuration tools like Process Builder, Flow, and Apex (for more technical roles).
• Experience with data analysis, reporting, and dashboard creation in Salesforce.

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