Job Description

Sales Consultant

Job description

PURPOSE OF THE POSITION

The sales consultant is the front line ambassador, delivering a unique and true luxury experience to the Bally clientele in line with the Bally Brand Strategy, to maximize sales and establish long-term customer relationships.

DAILY TASK AND RESPONSIBILITIES

• Acknowledge the individual objectives and contribute to the daily achievement of store objectives: “Key Performance Indicators” (KPI) Sales target, IPT/ AVT/ Transactions, CCI new, etc.
• Guarantee the application of the “Bally Ceremonies and Retail Excellence training” tools, being a host and ambassador of the brand.
• Participate to the daily running of the store:
• Visual Merchandising, quality of the window, counters and furniture presentation
• Controlling the cleanliness of the store
• Monitor and replenishment of the stock and maintenance of presented products
• Support of administrative duties (cashing up, inventories, etc)
• Contribute towards a safe working environment by reporting any maintenance or repairs required to management
• Comply with all company fire, health & safety regulations
• Follow all store policies and procedures.
• May have responsibility for opening/closing the store as needed
• Adhere to loss prevention standards

CLIENTELE

• Proactively consolidate and develop CRM activity and Client portfolio, maintaining and actively reviewing personal client book and till database
• Follow-through with clients concerns, inquiries; maintain customer correspondence to build clientele and enhance relationships and drive business.
• Acknowledge of the competition and market price/positioning
• Proficient and accurate use of POS system and other software as required, updating customer database.
• Assist with special requests, which include but are not limited to repairs, special orders, returns, etc.

PERSONAL EFFECTIVENESS

• Ensure personal image, appearance and behavior reflects the Bally brand and people values, showing enthusiasm, commitment and initiative to be the perfect leader by example.
• Represent an ambassador of the brand, always maintain and promote proactive attitude, actively participating and cooperate with team, acting with pride.

TEAM

• Participate in the recognition of team success and working together with all team members to meet the common goals and customer satisfaction.
• Complying with the attendance team schedule and morning daily meeting

TRAINING & IMAGE

• Actively participate and implement all Company Training Program, enhancing knowledge in products, fundamental tools, craftsmanship, brand heritage and company strategy
• Maintain a professional and impeccable image and follows Bally dress code, grooming standard, uniform presentation.

DESIRED PROFILE

• At least 6 months of previous experience in retail customer service
• Professional presentation, good communication, excellent interpersonal skills
• Sales and customer oriented
• Passion for the fashion/luxury-goods industry
• Strong Team player
• Self-motivator
• Good Computer/software literacy skills
• Good level of English

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