Job Description

DESCRIPTION

The NCM Motorsports Park (MSP) Experiential Coordinator is responsible for the daily safe operations of experiential programs at the MSP racetrack. This role has oversight of the operational readiness of experiential programs and the continuous improvement of onsite activities, driving year-over-year financial performance of driving programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide daily oversight of experiential operations, ensuring a clean and safe guest experience is delivered.
• Ensure the experiential fleet is always clean and presentable to meet or exceed our guests’ expectations.
• Monitor revenue and expenses for this line of business and drive year-over-year growth in our garage services business with expense management top of mind.
• Ensure daily vehicle maintenance & track checklist are completed and well organized for reference.
• Monitor instructor and driver team on delivering against our operating standards to provide safe & superior guest experience.
• Provide leadership to the vehicle maintenance technician to aid in internal vehicle repair.
• Ensure documentation of work performed on all vehicles and implements is maintained responsibly.
• Ensure vehicle maintenance team has sufficient inventory of critical components to sustain the fleet at a high readiness level.
• Oversee the operations and fulfillment of the garage services program to ensure quality work is executed, documented, and billed to our customers in a timely and well-organized manner.
• Develop and support new experiential program development to ensure financial growth of the business.
• Maintain all standard operating procedures (SOP’s) and updated as needed while ensuring driving teams perform to our set standards.
• Ensure internal and external standards are met in compliance with all operating procedures.
• Oversee scheduling of experiential drivers & instructors as required to meet demand.
• Responsible for planning, set-up, and execution of experiential events & corporate events.
• Provide operations support during track events when experiential programming is not taking place.
• Responsibilities are not all inclusive, additional duties may be assigned.

EDUCATION/EXPERIENCE

• Highschool Diploma or equivalent.
• Minimum of 3 years of experience with racetrack safety management and/or motorsports management.

QUALIFICATIONS

• Understanding of motorsports track safety management.
• Seasoned HPDE/HPDI instructor
• Possess effective written and verbal communication skills.
• Must have a working knowledge of laws and regulations regarding motorsports and track operations.
• Ability to develop professional and trusted relationships, both internally and externally.
• Possess demonstrated technical and professional skills in a job-related area.
• Ability to enforce and follow safety procedures.
• Ability and availability to work any shift when needed.
• Ability to read and understand financial reports and make recommendations based on information given.
• Strong work ethic and unquestioned personal and professional integrity.
• Strong attention to detail, establishing priorities, and meeting deadlines.
• Valid state driver’s license required.

ESSENTIAL PHYSICAL REQUIREMENTS

• Ability to walk and stand for extended periods of time.
• Ability to lift and carry up to 50 lbs. on a regular basis.
• Ability to operate a computer and other equipment in the office.
• Ability to work in an environment with exposure to loud environmental noise.
• Must have sufficient mobility to move around the Motorsports Park and the community.

Job Tags

Similar Jobs