Verified Job On Employer Career Site
Job Summary:
Marvin is a family-owned and -led window and door company committed to creating better ways of living. The Salesforce Administrator will provide support to the sales and service organizations through the customization and configuration of the Salesforce platform, focusing on Sales Cloud and Service Cloud, and will be instrumental in supporting, training, and developing new features and capabilities.
Responsibilities:
• Support and maintain Salesforce applications used by the organization, including Sales Cloud and Service Cloud + Amazon Connect
• Manage Salesforce security, including roles, profiles, sharing rules, workflows, and groups
• Assist in building custom reports, dashboards, and workflows
• Manage operational requests and reporting, including customer analysis and individual views, and troubleshoot issues
• Develop training materials and provide training and support to end users
• Willing to be hands-on in producing tangible deliverables (technical support, requirements specifications, design deliverables, status reports, project plans)
• Utilize best practices to perform operational support, enhancements, bug fixes as needed
• Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and 'how-to' assistance.
• Available for assistance to users for critical issues outside of office hours on occasion
• Maintain Zendesk tickets for incoming support needs and work closely with the product owner and manager on themes
Qualifications:
Required:
• Working towards or holds at least one Salesforce certification, 'Salesforce Platform Developer or Salesforce Certified Advanced Administrator, etc.'
• 1+ years of experience working on Salesforce platforms
• 1+ years as a Salesforce Administrator or Developer in a similar environment (e.g., for a direct-to-consumer company), including utilization of Salesforce platform
• Experience in ensuring successful Salesforce upgrades and integrations
• Proficiency in creating Salesforce profiles, allocating roles, and managing access
• Proficiency in creating and maintaining Salesforce reports
• Ability to provide Salesforce training and end-user support.
• Key skills/qualities include data management, problem-solving, and attention to detail
• Experience using helpdesk tools like Zendesk
• Bachelor's degree in Business, Computer Science, Systems Engineering, or equivalent practical experience
Company:
Building and keeping relationships is as important to us as the unwavering quality of our product. Founded in 1912, the company is headquartered in Warroad, Minnesota, USA, with a team of 5001-10000 employees. The company is currently Late Stage.
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