Job Description

VSM (Vereinigte Schmirgel-und Maschinen-Fabriken) was established in 1864 as a leading manufacturer of coated abrasives for the industrial processing of metal and wood-based materials. Headquartered in Hannover, Germany the company has grown to approximately 8000 employees worldwide, with approximately $150 million in sales. With over 10 international subsidiaries, VSM Abrasives Corporation is responsible for the United States market.

VSM Abrasives Corporation, a leading manufacturer of coated abrasives located in O’Fallon, MO has an immediate opportunity in our Customer Service department.

Customer Solutions Specialist

Essential Duties and Responsibilities: Others may be assigned as needed.

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries.
• Retain product knowledge to answer questions quickly.
• Maintain records of customer interactions, transactions, comments, and complaints.
• Provide customers and sales team with quotes.
• Acknowledge and resolve customer complaints promptly; communicate and coordinate with colleagues as necessary to resolve issues and answer product questions.
• Build sustainable relationships of trust through open and interactive communication.
• Assist with placement of orders, refunds, or exchanges.

Qualifications:

• Associate's degree in business.
• Proficient in Microsoft Office Programs.
• Advance skills in excel.
• Proven customer support experience or experience as a Customer Service Representative.
• Manufacturing experience is a plus.
• Ability to remain calm under pressure or if a customer is upset.
• Must be able to communicate in a professional manner.
• Help with expediting sample orders to customers.
• Ability to manage a high volume of written communication.
• Ability to multi-task, prioritize and manage time effectively.
• Strong phone communication skills with active listening.
• Willingness to learn and support the team.
• Must be able to do basic math skills.

What we can offer you: competitive wages, a great working environment, and full spectrum excellent benefits.

Find out why VSM is an employer of choice. Visit our website and apply online at: or email your resume to: Kristine.meyer@vsmabrasives.com .

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

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