Job Description

Title: Customer Service Representative

Location: Carlsbad, CA (onsite)

6 month contract to hire

Pay $24/hr

REQUIRED SKILLS AND EXPERIENCE

• 1+ years of Customer Service experience
• Experience from a product-based company and comfortable with shipping and logistics coordination (ex. med device, warehousing)
• Microsoft Office Suite and Excel experience
• Strong attention to detail
• Strong written communication skills
• High school Diploma or GED

JOB DESCRIPTION

We are seeking an experienced customer service professional to sit onsite in a hybrid working environment for a large electronics manufacturing company in Carlsbad, CA. This person will be a part of a customer-oriented team that is attentive to all customer needs. The team thrives on delivering on customer needs and works in a timely manner in a solutions-oriented environment.

Job duties include but are not limited to:

• Key accounts point of contact for customer service.
• Support role for trade compliance processes.
• Consistently viewed as an “owner” of process and transactional challenges that arise.
• Coordinate customer inquiry and manage spares and system order processing steps between sales, factory, and logistics teams where standard order content can’t be established due to high complexity.
• Attempt to resolve or advance customer escalations.

Skills and abilities this person should possess:

• Profound understanding of customer related transactions, from quoting to invoicing.
• Strong problem-solving skills.
• Proven and effective relationship building skills.
• Ability to multitask.
• Excellent written and oral communication skills.
• Detail oriented.

Benefits packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law

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