Job Description

Customer Service Representative (Construction Fence Distribution) – Fontana, CA

Ready to build your career with a stable industry leader?Join our Fontana, CA, branch as a Customer Service Representative and become part of a high-performing, team-oriented group at a 66-year-old, privately held fencing distribution company with an excellent reputation on the West Coast. We offer a competitive salary ($50,000–$60,000/year) , a full benefits package , and a clear path to promotion into an Inside Sales Representative role for high performers.

What You’ll Do:

• Be the friendly, knowledgeable first point of contact for customers via phone, email, and in person.
• Assist customers with product inquiries, provide quotes, and process orders accurately for our construction fencing materials.
• Coordinate with our inside sales and operations teams to ensure smooth order fulfillment and customer satisfaction.
• Resolve customer questions or issues with a positive, solutions-focused approach, ensuring every customer feels valued.
• Support the inside sales team and actively learn our product line – preparing you to step into an Inside Sales role as you excel.

What We Offer:

Competitive Pay: $50,000–$60,000 per year (based on experience).

• Career Advancement: Clear path to promotion into an Inside Sales Representative role for high performers. We love to promote from within.
• Full Benefits Package: 401(k) with company match; Medical, Dental, Vision & Life Insurance; Voluntary Life and Disability coverage; Employee Assistance Program (EAP); and generous Paid Time Off (PTO).
• Team Culture: A high-performing, supportive, and team-oriented work environment. Our Fontana branch is proud of its teamwork, reliability, and exceptional customer service.
• Stable, Family-Owned Company: Join a 66-year-old family-owned company that values every team member. We have an outstanding reputation for excellence on the West Coast and a strong culture built on integrity and respect.

What We’re Looking For:

• Customer-Focused: You genuinely enjoy helping customers and will go the extra mile to ensure a great experience.
• Reliable & Positive: You are dependable, punctual, and bring a can-do attitude every day. You handle challenges with grace and are always willing to pitch in to help the team – no task is too small.
• Strong Communicator: You have excellent communication and interpersonal skills. Bilingual (English/Spanish)is strongly preferred to serve our diverse customer base.
• Eager to Learn: You take initiative and are excited to learn our products and processes. (Prior customer service experience and basic computer skills are a plus.)

About Us:

For 66 years, our family-owned fencing distribution company has been a trusted name on the West Coast. We take pride in our close-knit team, high-quality products, and exceptional customer service. When you join us, you become part of a family that works together to deliver the best for our customers and each other.

Ready to join a team that values your dedication and helps you grow?If you’re a reliable, customer-focused professional seeking a long-term career opportunity, we’d love to hear from you. Apply today and take the next step in your career!

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