Job Title: Medical Information and Customer Engagement Lead (Associate Director Level)
Location: Princeton Pike – Hybrid (50% onsite required)
Work Schedule: Weekdays, 8:00 AM – 5:00 PM EST
Position Summary:
This leadership role within the Customer Engagement team focuses on executing the Medical Information (MI) Contact Center strategy, aligning with global medical excellence initiatives. The position oversees MI services, partner/vendor relationships, content maintenance, SRDs, and system/process optimization. The role ensures seamless delivery of high-quality, compliant MI support to healthcare providers, patients, and stakeholders across the U.S. and globally.
Key Responsibilities:
Qualifications & Experience Required:
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