System Support Specialist Job at PC Collins Company, LLC., New York, NY

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  • PC Collins Company, LLC.
  • New York, NY

Job Description

Project Systems Support Specialist

Track: Program Controls

We are seeking a detail-oriented Project Systems Support Specialist to support the Project Management Information System (PMIS) for a major NYC program. This role provides technical assistance, resolves system issues, manages user access, and ensures smooth day-to-day PMIS operations. Strong communication, responsiveness, and the ability to work independently and collaboratively are essential.

Key Responsibilities

• Troubleshoot and resolve PMIS support tickets, access issues, and user inquiries.

• Manage onboarding and offboarding, including account setup and permission assignments.

• Support audit processes, permission reviews, and user access reconciliations.

• Deliver PMIS training sessions and create/update user documentation.

• Coordinate with document control, facilities, and project teams on transmittals, workflows, and task management.

Preferred Skills

• Knowledge of project documentation workflows (RFIs, submittals, transmittals).

• Understanding of access control and user permissions.

• Strong communication and coordination abilities.

• Experience providing user training and documentation.

• Detail-oriented with the ability to manage multiple support tasks.

Qualifications

• Bachelor’s degree in Architecture, Engineering, Construction Management, Computer Science, or related field.

• 3+ years of experience in PMIS support, document control, or IT support.

Benefits

• 3 weeks PTO, 1 week sick leave, 10 federal holidays

• 401(k) with employer match, no vesting

• Health insurance coverage

Job Tags

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