Sr Customer Experience Specialist Job at Planet Pharma, San Diego, CA

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  • Planet Pharma
  • San Diego, CA

Job Description

JOB DESCRIPTION:

You’ll be part of a forward-thinking team dedicated to transforming customer engagement and strengthening strategic relationships. As a Customer Engagement Manager , you will be responsible for orchestrating tailored, high-profile engagements within our state-of-the-art Customer Engagement Center (CEC) located in San Diego. You will collaborate with cross-functional teams to facilitate compelling discussions, ensure seamless execution, and drive meaningful customer interactions that support business objectives.

Join us in shaping the future of customer engagement.

Tasks and Responsibilities

  • Assess and qualify requests based on sales impact, revenue potential, level of attendees, market segmentation, stage in sales cycle, etc.
  • Consult with account managers on successful briefing execution from initial request to create agenda, source discussion leaders and lead prep calls
  • Work with senior leadership, sales, marketing, and other departments to create, plan and execute customized briefings that meet the objectives of both the customer and account team
  • Facilitate planning calls with account team and discussion leaders to ensure understanding of briefing objectives
  • Facilitate briefings to ensure execution of agenda and capture of feedback, notes, and follow-up actions
  • Manage experience through various delivery methods: on-site, virtual and hybrid
  • Provide feedback to account team and discussion leaders in form of debrief
  • Build and maintain relationships with marketing and sales teams, product managers, executives, and administrative partners to ensure the execution of successful briefings
  • Maintain detailed knowledge of company products and solutions

Preferred Educational Background

· Bachelor’s degree in marketing, related technical field, or equivalent practical experience.

Preferred Experiential Background

  • 3+ years of experience working in a briefing center or equivalent experience in a customer-facing role in marketing, sales, or customer success
  • Experience working closely with executives (internally and of customers)
  • Passionate about Customer Experience – willing to go the extra mile
  • Excellent communication and negotiating skills
  • Knowledge of Salesforce.com and briefing management software a plus
  • Location at San Diego HQ is required
  • Working outside of normal business hours may be required

Pay Rate: $39-48/Hr *Salary will be commensurate with candidate experience

Job Tags

Remote job,

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