Sr Customer Experience Specialist Job at Planet Pharma, San Diego, CA

eVRkRHVZalNxd2Nub0dnUTM2UWI1Y2F1Y3c9PQ==
  • Planet Pharma
  • San Diego, CA

Job Description

JOB DESCRIPTION:

You’ll be part of a forward-thinking team dedicated to transforming customer engagement and strengthening strategic relationships. As a Customer Engagement Manager , you will be responsible for orchestrating tailored, high-profile engagements within our state-of-the-art Customer Engagement Center (CEC) located in San Diego. You will collaborate with cross-functional teams to facilitate compelling discussions, ensure seamless execution, and drive meaningful customer interactions that support business objectives.

Join us in shaping the future of customer engagement.

Tasks and Responsibilities

  • Assess and qualify requests based on sales impact, revenue potential, level of attendees, market segmentation, stage in sales cycle, etc.
  • Consult with account managers on successful briefing execution from initial request to create agenda, source discussion leaders and lead prep calls
  • Work with senior leadership, sales, marketing, and other departments to create, plan and execute customized briefings that meet the objectives of both the customer and account team
  • Facilitate planning calls with account team and discussion leaders to ensure understanding of briefing objectives
  • Facilitate briefings to ensure execution of agenda and capture of feedback, notes, and follow-up actions
  • Manage experience through various delivery methods: on-site, virtual and hybrid
  • Provide feedback to account team and discussion leaders in form of debrief
  • Build and maintain relationships with marketing and sales teams, product managers, executives, and administrative partners to ensure the execution of successful briefings
  • Maintain detailed knowledge of company products and solutions

Preferred Educational Background

· Bachelor’s degree in marketing, related technical field, or equivalent practical experience.

Preferred Experiential Background

  • 3+ years of experience working in a briefing center or equivalent experience in a customer-facing role in marketing, sales, or customer success
  • Experience working closely with executives (internally and of customers)
  • Passionate about Customer Experience – willing to go the extra mile
  • Excellent communication and negotiating skills
  • Knowledge of Salesforce.com and briefing management software a plus
  • Location at San Diego HQ is required
  • Working outside of normal business hours may be required

Pay Rate: $39-48/Hr *Salary will be commensurate with candidate experience

Job Tags

Remote job,

Similar Jobs

Dinamo Biotechnologies

Senior Bioinformatics / Data Scientist Job at Dinamo Biotechnologies

 ...complex diseases. Responsibilities This is a fully hands-on role involving analytical development of bioinformatics, ML/AI, data science, statistics, and data visualization methodologies. This is a full-time on-site role at our lab in San Carlos, CA. No remote,... 

Seneca Resources

AWS Security architect Job at Seneca Resources

 .... Foundational Technical Skills: Networking: Understanding of networking concepts like VPCs, subnets, routing, DNS, firewalls (Security Groups, NACLs), and load balancing is crucial. They need to be able to design and implement network architectures for various applications... 

Onward Search

Freelance Digital Art Director [78350] Job at Onward Search

 ...staffing and talent solutions company that helps professionals find top jobs with the nations leading brands. We are seeking a Digital Art Director for a 6 month contract with a prestigious media and publishing company based in NYC. This role works Onsite 4 days/week... 

Goldener Hirsch

Steward / Dishwasher Job at Goldener Hirsch

 ...acclaimed restaurant consistently attracting rave reviews. Job Description Dive into the heart of culinary magic as a Dishwasher, where you'll be the unsung hero, ensuring a spotless and well-organized kitchen canvas for culinary creations to flourish.... 

Infosys

Elastic Search, Kafka Developer Job at Infosys

Infosys is seeking an Elastic Search, Kafka Developer - In the role, you will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture...