Required Qualifications:

• 5+ years of IT support experience
• Experience supporting manufacturing environments and related hardware/software setups.
• Strong knowledge of Windows operating systems : XP, 7, 10, 11; Server 2003 through 2022.
• Proficiency with hardware support , including desktops, servers, networking gear, and printers.
• Familiarity with Active Directory , DNS, DHCP, and Group Policy.
• Experience with ticketing systems and documentation best practices.
• Ability to prioritize tasks and manage multiple technical issues efficiently.
• Excellent communication skills and a strong sense of ownership.

Preferred Qualifications:

• Experience with virtualization (VMware, Hyper-V) and/or cloud platforms (Azure).
• Microsoft Environment/InTune
• VoIP experience would be nice

• Troubleshoot and maintain a mix of legacy (Windows XP, Server 2003)and modern systems (Windows 10/11, Server 2016/2019/2022).
• Support printing systems including networked and industrial printers common in manufacturing environments.
• Perform hardware diagnostics, repairs, and upgrades for desktops, laptops, thin clients, and peripherals.
• Manage OS deployments, updates, and configuration across a diverse IT environment.
• Document support issues and resolutions using a ticketing system (e.g., ServiceNow, Zendesk, or similar).
• Monitor and support manufacturing-related systems and equipment, ensuring minimal downtime.