Job Description

Every year, nearly 200 million travelers trust our client to get them where they're going. Take your career to new heights by working for this longstanding leader in air travel that services more worldwide destinations than any other airline.

We are looking for a Senior System Engineer to join the team for a 12+ month contract, fully onsite in Atlanta, GA.

Contract: 12+ Months on W2, eligible for full benefits package

Qualifications:

• This is a 7/24 area – the workdays and shifts will vary and include nights and weekends.
• Ability to work rotating schedules to accommodate 24x7x365 support is required.
• During training, position rotates through several shifts.
• After training, shift will be Thu-Sat midnights.
• Shifts are currently 0500-1700 and 1700-0500.
• Knowledge of multiple operating systems, systems integration, systems architecture, programming languages, and demonstrated knowledge of the field environment.
• Experience with VMWare and VDI infrastructure desired.
• Experience with multiple ServiceNow modules is desired including Incident, Change, Asset, and Request.
• Must be able to move, on a regular basis, equipment that weighs up to 30 pounds.
• Candidate must enjoy working directly with end users in different positions and with different levels of technical expertise.

Responsibilities:

• Responsible for all first and second level IT issues as well as install, move, add, and change (IMAC) requests supporting the IT infrastructure in the Operations and Customer Center (OCC).
• Liaise between OCC Duty Director and IT.
• Collaborate with OCC Business IT team on application releases, troubleshooting, and user reported issues.
• Monitor, maintain, and troubleshoot OCC VDI infrastructure using VMWare and Teradici tools provided.
• Monitor, maintain, and troubleshoot OCC Radio infrastructure coordinating with ATL Radio, Delta Radio Shop and vendor Zetron.
• Maintain and troubleshoot A/V infrastructure provided by Baker Audio, escalating when necessary.
• Entitle, install, maintain, test, and troubleshoot, operating systems and software products.
• Configure, install, maintain, test, and troubleshoot hardware systems.
• Complete work orders as assigned.
• Create and monitor network/local print queues for all printers.
• Implement changes to platforms with minimal impact to the business by following established OCC procedures for VDI and physical infrastructures.
• Write, submit, and perform RFCs for OCC Solution Center work as assigned.
• Coordinate external vendor services.

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