Job Description

Overview:

The Senior Field Service Technician position requires the highest level of professionalism, problem solving and communication skills for this critical, customer-facing role. The SFST works independently, providing technical service to maintain ice machines at various locations, while delivering the desired customer service experience. The SFST aspires to drive service success that improves customer satisfaction and maximizes customer retention.

Responsibilities:

• Provide service and customer support during field visits with a strong emphasis on building positive relationships with customers
• Diagnose service problem down to the component
• Capable of replacing compressors, expansion valves and any other refrigeration component
• Mentor and train junior installers and technicians
• Manage on-site remote and standard installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Complete timely and detailed service reports on jobs performed at each site (digital photos, descriptions of issues, etc., to correct problems in the future) using the field automation system
• Purchase parts, supplies, materials in the field as required
• Operate and maintain company vehicle according to established policies and procedures
• Work as a team to grow as a team
• Perform additional duties as assigned, always looking for ways to support the team and contribute to the overall success of the operation.

Required Skills:

• High school diploma or general education degree (GED)
• Refrigeration / EPA Universal License; required
• 10+ years proven field service experience in Food Manufacturing industry
• Must have experience in install/uninstall compressors, expansion valves and any other refrigeration component

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