Job Description

n

Job Summary:

The Retail Workforce Management (WFM) System & Labor Standards Manager is responsible for optimizing labor deployment across the retail organization by managing workforce management systems (e.g., Legion, Kronos, UKG, Reflexis) and leading the development, implementation, and maintenance of engineered labor standards. This role is critical in aligning staffing models with customer demand, business goals, and compliance requirements to ensure operational efficiency and cost-effectiveness.

Key Responsibilities:

Workforce Management System (WFM):

• Administer, configure, and maintain the WFM system to support scheduling, timekeeping, forecasting, and labor analytics.
• Partner with IT, HR, and store operations to ensure seamless system performance and integrations with payroll and POS systems.
• Lead WFM system upgrades, testing, and new feature implementations.
• Provide training and support to field and store leaders on effective system usage and reporting.

Labor Standards & Modeling:

• Develop, document, and maintain labor standards using time-and-motion studies, productivity data, and industry benchmarks.
• Collaborate with operations leaders to validate labor standards for new and existing store processes.
• Build staffing models that align labor needs with forecasted business volume and service level goals.
• Conduct workload assessments and process improvement initiatives to optimize labor efficiency.

Analytics & Reporting:

• Analyze labor performance, productivity, and compliance across all retail locations.
• Generate actionable insights through dashboards and reports to guide labor planning decisions.
• Identify trends, risks, and opportunities related to labor cost, schedule adherence, and forecast accuracy.

Cross-functional Collaboration:

• Serve as the subject matter expert for labor planning and workforce management strategy.
• Partner with Finance, HR, Store Operations, and Merchandising to align labor strategy with business priorities.
• Provide strategic recommendations to executive leadership to support long-term labor optimization initiatives.

Required Qualifications:

• Bachelor’s degree in Business, Operations, Industrial Engineering, or related field (Master’s preferred).
• 5+ years of experience in retail workforce management, labor planning, or operations management.
• Strong expertise in WFM platforms such as Legion, Kronos/UKG, Reflexis, or similar.
• Proven experience developing and implementing labor standards in a retail environment.
• Strong analytical and project management skills.
• Experience with SQL, Power BI, Tableau, or similar reporting/analytics tools.
• Excellent communication and cross-functional collaboration skills.

Job Tags

Similar Jobs