Job Description

Resident Engineer

Our MLN solution is a mix of BPI, ROA and UAA. Understanding of multilayer topology, strong assurance and analytics knowledge is a must.

Resident Engineer responsibilities include:

• Assist with troubleshooting of MLN and NHP/UAA issues reported by the client.
• Produce bi-weekly open case reports and host review sessions.
• Configure MLN and NHP/UAA solutions (lab and production) per the client recommendations based on use cases, new features delivered, etc. and perform associated testing and validation.
• Lead patching activities (lab and production) for MLN and NHP/UAA and perform associated testing and validation. Create test results document and host review sessions.
• Provide administrative support for the MLN and NHP/UAA solutions.
• Develop and maintain documentation, including system configurations, troubleshooting guides, training materials, and standard operating procedures (SOPs).
• Onboard additional FSAs into MLN.
• Assist the client in utilizing MLN and NHP/UAA to investigate and troubleshoot real-world issues during incident management. Determine ways to utilize the solutions to optimize workflows and processes to improve operational efficiency.
• Conduct on-the-job training with the user community on how to use the MLN and NHP/UAA solutions and interpret results based on client’s network.
• Lead use case workshops based on topics from the MLN and NHP/UAA Verizon user community, with results and follow up action items documented.

(No C2C)

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