We’re hiring for a Property & Casualty Insurance Customer Service Representative to support our clients with auto, home, and other insurance needs. This position offers a mix of in-office collaboration and remote flexibility after training. Prior insurance experience preferred, but not required. We value strong customer service skills, attention to detail, and a willingness to learn.
Responsibilities
• Assist clients with auto, home, commercial and farm P&C insurance questions
• Make policy changes, process renewals, and handle cancellations
• Explain coverage, billing, and policy documents in a clear, friendly way
• Issue ID cards, certificates of insurance, and other policy requests
• Work with insurance carriers to resolve client needs
• Keep client information accurate and up to date
• Spot opportunities to help clients with additional coverage and refer them to licensed producers
• Deliver excellent customer service by phone and email
• Assist the Licensed Agent/Producer in operating and growing their business.
Qualifications
• Customer service, administrative, retail, hospitality, banking, mortgage, or call-center experience
• Strong communication and organization skills
• Comfort using computers and learning new systems
• Ability to manage multiple tasks and stay detail-focused
• Active Property & Casualty license or able to obtain within 60 days.
What We Offer
• Health, dental, vision, life, and LTD insurance
• 401(k) with employer match
• Bonus based on performance
• Flexible Schedule
• Paid time off and holidays
• Supportive, collaborative work environment
• Opportunities for growth, training, and leadership in shaping agency operations
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