Job Description
POSITION SUMMARY:
The Parts Counter is responsible to provide outstanding customer service by communicating effectively with all customers and work directly with the sales/service personnel. Ensuring accurate information when providing estimates, status updates, and information as requested.
ESSENTIAL DUTIES:
- Greet and assist all customers, including all service and sales personnel, with a friendly upbeat professional attitude, providing outstanding service. Assure assistance for any retail purchase (via telephone, email, in-person, etc.)
- Locate all parts within the department and maintain knowledge of use and installation techniques
- Ensure customer satisfaction through efficient and timely processing of part orders within the guidelines of the company’s policies, procedures, and by checking parts availability.
- Verify prices and enter orders into the Reynolds and Reynolds system
- Analyze customer request for parts; provide part information and prices
- Responsible for following up on back orders by following proper follow up procedures
- Set up orders for daily shipment, delivery, and pick up, as needed
- Keep records of all repair orders, invoices, insurance estimates, special order parts, etc.
- Establish a professional relationship with distributors, dealers, service centers, consumers, all department employees, and customers in order to notify them of parts availability and shipment dates. Provide updated information on pending orders.
- Conduct business in an ethical and professional manner
- Performs other job-related duties and responsibilities as may be assigned from time to time
ADDITIONAL RESPONSIBILITIES:
- Maintain professional appearance in accordance with the employee handbook
- Maintain a safe, clean, and professional work environment
- Expected to arrive to work on time and work required shift
- Follow instructions from supervisor
- Interact effectively with co-workers
- Attend weekly meetings, as assigned.
- Receive feedback from supervisor on job related task in a positive manner
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Work experience in parts or related field, prior auto parts sales experience preferred; dealership experience preferred
- Eager to improve in a dynamic work environment
- Strong interpersonal and time management skills
- Ability to read/interpret safety and maintenance documents
- Ability to calculate figures/amounts including; discounts, interest, commissions, proportions, %, area, circumference, and volume
- Demonstrate knowledge in our area of automotive parts
- Advance computer skills, specifically in Reynolds and Reynolds
- Understand the importance of and maintain confidentiality
- Understand and follow work rules, polices, and procedures
EDUCATION: High school diploma or equivalent. Bachelor’s degree in business, or related field preferred.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The employee is regularly required to sit, stand, and walk. Frequently required to climb; and stoop, kneel, crouch, and crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is expected to travel, however the normal day to day operations will be conducted in a professional dealership setting. The noise level in the work environment is usually moderate.
PRE-EMPLOYMENT SCREENING:
Motor vehicle record, drug screen, and background checks required.
WHAT WE OFFER:
- Medical, Dental and Life Insurance
- Vision Insurance
- Short term and long-term disability
* 401K
- Paid time off
- Closed on Sundays!
The company reserves the right to review and change responsibilities, job duties, and/or skills at any time, with or without notice. This job description is not intended to maintain a complete list of all responsibilities, duties, and/or skills required for this job. Your employment is “At Will,” which means you may be terminated at any time and for any reason, with or without advance notice. Employees are also free to quit at any time. Therefore, this job description is not a contract of employment. The company is an equal opportunity employer. It is our policy to provide equal employment opportunity (EEO) to all qualified persons regardless of race, color, religion, gender, national origin, age, disability, marital status, military status, genetic information, or any other category protected by federal, state, and local laws.
Job Tags
Full time, Contract work, Temporary work, Work experience placement, Local area, Shift work, Sunday,