Job Description

Akkodis is seeking an onsite Operations/Watch Staff Support Services our client based in Atlanta, GA.

Pay Range: $25-$30/hr on w2 without benefits . The rate may be negotiable based on experience, education, geographic location, and other factors.

Operations/Watch Staff Support Services

• Review and document all calls and will initiate appropriate reports and emails for review and approval by leadership.
• Track and log all incoming calls, faxes, email to the OPS CTR REPORT mailbox using established logs and the client call log system.
• Monitor all relevant electronic mailboxes, and work with the appropriate personnel to follow-up with required actions.
• Monitor television news broadcasts and relay important stories and developments to the Planning and Information coordinator or Duty Officer.
• Become proficient in the use of the Ops Ctr application system to initiate alert and notification procedures when directed by the Ops Ctr Officer, and become proficient in the use of remote devices to operate all system devices in the Ops Ctr.
• Route important operational calls directly to other client staff and leadership, as necessary.

Minimum Requirements:

• Bachelor's Degree or equivalent + 4 years' related experience
• Ability to prioritize tasks and scope with occasional periods of stress when dealing with critical situations.
• Demonstrates strong customer relations capabilities to achieve customer satisfaction with client services.
• Experience working in a call center environment where teamwork was an essential element of service delivery.
• Ability to consistently work some weekends on a rotating schedule. Day or night shifts are available.
• 2+ years of demonstrated experience in public health preparedness, emergency management, emergency medical services (EMS), military/police force, or other relevant experience.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

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