Job Description
About the Role We are looking for a friendly and detail-oriented Operations & Tournament Specialist to join our team. In this dynamic role, you will be the go-to person for our clients and baseball clubs, ensuring everyone feels supported and connected. You’ll manage client communications, oversee everyday operational tasks, handle billing inquiries, and create a positive experience for everyone involved.
As a key member of our team, you’ll build strong relationships with our tournament partners and help baseball teams navigate the tournament landscape. Your ability to communicate clearly and warmly will be crucial as you assist teams with their entry into tournaments and provide support whenever needed. This role requires a proactive problem-solver who is comfortable juggling multiple tasks while maintaining a personal touch.
Your responsibilities will encompass being the main operational point of contact for your assigned clients, responding to inquiries and requests promptly, and managing any payment-related processes smoothly. You’ll keep accurate records in our CRM system (with HubSpot experience preferred) and collaborate closely with internal teams to ensure everything runs like clockwork. You’ll also play a vital role in overseeing tournament logistics, scheduling, and gathering feedback to enhance future events.
Key Responsibilities
- Serve as the main operational point of contact for an assigned portfolio of clients.
- Monitor and respond to client tickets, emails, and requests in a timely and professional manner.
- Manage returned ACH and credit card payments, ensuring proper resolution and communication with clients.
- Review, understand, and accurately interpret client pricing contracts.
- Maintain accurate client records and workflows within CRM systems (HubSpot experience preferred).
- Collaborate cross-functionally with internal teams to resolve client issues and ensure smooth execution of operational processes.
- Build and maintain reports and documents using Microsoft Office (Excel, Word, Outlook, Teams).
- Identify opportunities to improve internal processes and client experience.
- Support general operations projects and tasks as needed.
Qualifications
Required: - 2+ years experience in operations, customer success, client services, or a similar role.
- Strong communication skills (both written and verbal)
- High attention to detail with excellent organizational and time management abilities.
- Experience working in CRM platforms; HubSpot experience strongly preferred.
- Proficiency in Microsoft Office (Excel, Word, Outlook, Teams).
- Ability to interpret contracts, pricing details, and financial information.
- Comfortable managing multiple priorities and working independently.
Qualifications Preferred: - Experience working in a fast-paced startup environment.
- Familiarity with ACH/credit card processing workflows or billing systems.
- Experience working with tournament providers and coordinating schedules.
What We’re Looking For - Someone who is proactive, resourceful, and eager to learn.
- A self-starter who enjoys improving processes and solving problems.
- A team player who communicates clearly and collaborates well.
Compensation & Benefits - Competitive salary
- Health, dental, and vision insurance
- PTO and paid holidays
- 401(k) matching
Job Tags
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