L1 Support Engineer Job at Compunnel Inc., Milpitas, CA

eGo1UHVvZlhwd01ocUdnVTNxd1Q3OE9uY2c9PQ==
  • Compunnel Inc.
  • Milpitas, CA

Job Description

Job Title: L1 Support Engineer

Location: Milpitas, CA (Onsite)

Duration: 6 Months with possible extension

Position Overview:

We are seeking a proactive and detail-oriented L1 Support Engineer to join our team in Milpitas, CA. The ideal candidate will have hands-on experience in infrastructure and application support, strong troubleshooting skills, and familiarity with ITIL processes. This role requires working closely with cross-functional teams to ensure smooth IT operations and timely resolution of issues.

Key Responsibilities:

  • Provide L1 support for infrastructure, applications, and services.
  • Handle incident, service request, and event management within agreed SLAs.
  • Support Windows platform and Exchange environment .
  • Assist in application support activities including monitoring, issue resolution, and escalation when required.
  • Work with cloud computing and virtualization technologies (knowledge is a plus).
  • Follow and adhere to ITIL processes for effective service management.
  • Document troubleshooting steps, resolutions, and update knowledge base.
  • Collaborate with higher-level support teams for escalated issues.

Qualifications & Skills:

  • 1–3 years of experience in IT infrastructure/application support .
  • Strong knowledge of Windows platforms and Exchange environment .
  • Familiarity with cloud computing and virtualization technologies (advantageous).
  • Good understanding of ITIL processes (Incident, Service Request, and Event handling).
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.

Job Tags

Similar Jobs

Ultimate Staffing

Receptionist Job at Ultimate Staffing

 ...Stable organization in Greenway Plaza is seeking an entry level Receptionist to join their team. If you're looking for a company that...  ...restocking when needed Qualifications: ~1+ years of office experience ~ Excellent communication skills, both written and verbal... 

Boot Barn

Assistant Store Manager Job at Boot Barn

 ...Associate's Degree and/or 2 to 4 years of experience in retail store management Experience managing direct reports and leading teams...  ...scheduling and willing to work extended hours when necessary. Up to 15% travel to support local stores, as needed. COMPETENCIES... 

Midwest Logistic Systems

Midwest Logistics Systems Part-time Dedicated truck driver Job at Midwest Logistic Systems

 ...Haul automotive parts in dry van trailers with newer trucks. Haul no-touch, mostly drop-and-hook freight. Work with onsite leaders and dispatch. Pay and bonus potential ~ Route and detention pay. Qualifications Valid Class A Commercial Drivers License... 

Majic Productions

Audio Visual Programming & Commissioning Specialist Job at Majic Productions

 ..., Experience and Skill Requirements: Minimum 5 years of working in commercial audiovisual installation field Familiarity with audio, video lighting and control systems in corporate and performance spaces Advanced QSYS certification required Crestron, AMX, Extron... 

Tidewater Staffing Solutions

Office Administrator Job at Tidewater Staffing Solutions

 ...Tidewater Staffing Solutions is assisting a well-established business office in Chesterland, OH with the search for a part-time (3 days per week) Office Administrator. The position pays $20 per hour. Duties include but not limited to: -Supporting field sales engineers...