Job Description

FlexStaff is seeking an Office Assistant with experience in Healthcare Insurance Verification and Authorization for our Client, a Prosthetics and Orthotics Lab.

Schedule: Monday- Friday, 8:30am-5:30pm.

This is Temp-to-Hire role.

In this role you will be responsible for providing clerical support, answering phone calls and obtain accurate insurance information, verification, and pre-authorization The ideal candidate would have at least 3 (three) years of healthcare billing/collections experience.

1. Front Desk Management:

• Greet and welcome patients as they arrive.
• Check in patients and schedule appointments.

2. Appointment Scheduling:

• Manage and coordinate appointment scheduling for multiple healthcare providers.
• Reschedule or cancel appointments as necessary.

3. Patient Registration:

• Collect patient information, insurance details, and relevant medical history.
• Ensure all necessary paperwork is completed accurately.

4. Telephone Communication:

• Answer phone calls promptly and professionally.
• Respond to inquiries from patients, family members, and other healthcare staff.
• Relay messages to appropriate staff and follow up on patient calls.

5. Record Keeping:

• Maintain and update patient records using electronic health record (EHR) systems or paper files.
• Ensure confidentiality and compliance with HIPAA regulations.

6. Billing and Insurance:

• Verify patient insurance eligibility and benefits.
• Collect co-pays and payments from patients.
• Assist patients with billing questions or concerns.

7. Medical Correspondence:

• Prepare and send out correspondence, such as appointment reminders and follow-up letters.
• Ensure the efficient handling of incoming and outgoing medical records and correspondence.

8. Office Management:

• Maintain a clean and organized reception area.
• Order and manage office supplies as needed.
• Collaborate with other staff to ensure smooth office operations.

9. Support Healthcare Providers:

• Assist medical professionals with administrative tasks as needed.
• Prepare charts for daily appointments and ensure all necessary documents are available.

10. Customer Service:

• Provide exceptional customer service to patients and their families.
• Address patient concerns and complaints with professionalism and empathy.

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