Job Description

Summary: This is an Mid-Level Role that requires skills in customer relations, verbal communication and technical ability.

We are seeking a motivated, self-starter who can handle both phone and email requests. In this position you will be responsible for property reservations, using the computer to maintain customer accounts, processing payment transactions, sending out confirmation emails and ensuring all the information is correct and updated.

AIC Hotel Group Overview:

This in office position offers a unique and diverse work environment to begin or enhance your hospitality venture. We are always looking for passionate people who will embrace our company culture to provide the best service and is able to work in a team-oriented environment. We provide generous benefits to our employees that help with the work/life balance and we offer a rewarding career experience.

Responsibilities:

• Creates invoices and manages incoming payments together with Accounting Department
• Issues and creates all Prize Letter redemptions
• Troubleshoots all pending travel agent commissions together with hotel operations team
• Manages the travel agent incentive programs together with the Specialists
• Create hotel reservations for travel agents
• Create invoices for events and incentive programs
• Create and manage Salesforce agent profiles 
• Provide outstanding customer service to all via email and phone
• Request Familiarization (FAM) Trips
• Support Business Development Managers

Qualifications:

• Excellent communication, organization, written and guest relations skills
• Must have a valid passport for potential travel
• Preferred knowledge in Salesforce and Opera 
• Phone and email etiquette is required 

Background:

• Preferred: Minimum one year office experience, preferably in an operational environment

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