Information Technology Support Specialist Job at 20100US Inc., Medina, OH

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  • 20100US Inc.
  • Medina, OH

Job Description

We are seeking a skilled and customer-focused IT Support Specialist to join the on-site technical support team of one of our international clients. The ideal candidate will be responsible for providing hands-on assistance to employees with hardware, software, and network-related issues, ensuring smooth day-to-day IT operations.

Key Responsibilities:

  • Provide on-site technical support for desktops, laptops, mobile devices, printers, and other peripherals.
  • Troubleshoot and resolve hardware and software issues in a timely manner.
  • Install, configure, and maintain operating systems and applications.
  • Assist with network connectivity issues and basic server support.
  • Set up and maintain user accounts, permissions, and access rights.
  • Document support requests, resolutions, and maintain accurate records in the ticketing system.
  • Collaborate with other IT team members to escalate and resolve complex issues.
  • Support onboarding and offboarding processes, including equipment setup and recovery.
  • Maintain inventory of IT equipment and supplies.
  • Ensure compliance with company IT policies and security protocols.

Qualifications:

  • Associate or Bachelor’s degree in Information Technology, Computer Science, or related field.
  • 2+ years of experience in IT support or help desk roles.
  • Strong knowledge of Windows and macOS operating systems.
  • Familiarity with Microsoft 365, Active Directory, and basic networking concepts.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and manage multiple tasks.
  • Customer service-oriented with a proactive attitude.

Preferred Skills:

  • Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk).
  • Basic understanding of cybersecurity principles.
  • Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.

Working Conditions:

  • This is a fully on-site role
  • Primary work site will be Medina, OH. If necessary, up to once a week, support will be provided at Tiffin, OH.
  • May require occasional lifting of equipment and travel between office locations.

Job Tags

Work at office, 1 day per week,

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