Job Description

We are seeking a skilled and customer-focused IT Support Specialist to join the on-site technical support team of one of our international clients. The ideal candidate will be responsible for providing hands-on assistance to employees with hardware, software, and network-related issues, ensuring smooth day-to-day IT operations.

Key Responsibilities:

• Provide on-site technical support for desktops, laptops, mobile devices, printers, and other peripherals.
• Troubleshoot and resolve hardware and software issues in a timely manner.
• Install, configure, and maintain operating systems and applications.
• Assist with network connectivity issues and basic server support.
• Set up and maintain user accounts, permissions, and access rights.
• Document support requests, resolutions, and maintain accurate records in the ticketing system.
• Collaborate with other IT team members to escalate and resolve complex issues.
• Support onboarding and offboarding processes, including equipment setup and recovery.
• Maintain inventory of IT equipment and supplies.
• Ensure compliance with company IT policies and security protocols.

Qualifications:

• Associate or Bachelor’s degree in Information Technology, Computer Science, or related field.
• 2+ years of experience in IT support or help desk roles.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with Microsoft 365, Active Directory, and basic networking concepts.
• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple tasks.
• Customer service-oriented with a proactive attitude.

Preferred Skills:

• Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk).
• Basic understanding of cybersecurity principles.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.

Working Conditions:

• This is a fully on-site role
• Primary work site will be Medina, OH. If necessary, up to once a week, support will be provided at Tiffin, OH.
• May require occasional lifting of equipment and travel between office locations.

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