Incident Management Specialist Job at Transcend Softech LLC, Plano, TX

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  • Transcend Softech LLC
  • Plano, TX

Job Description

Position: Operations / Production Support Engineer

Location: Plano, TX

Long Term Contract

  • Bilingual – Japanese and English (Business level required)
  • 8+ years of Operations / Production Support experience, including P1/P2 incident management, root cause analysis, and stakeholder communication

Hands-on experience with:

  • AWS (EKS, CloudWatch)
  • MongoDB
  • Monitoring tools such as Datadog (or similar)
  • Basic scripting or automation skills (Python or Java)
  • Familiar with tools like JIRA and PagerDuty
  • Experience with DevOps / CI-CD pipelines (GitLab, Jenkins, etc.)
  • Knowledge of Kubernetes or ElasticSearch
  • Exposure to AI/ML operations
  • Experience working in global or cross-functional teams

Job Tags

Long term contract,

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