Job Description

**CTG is seeking to fill a Help Desk Specialist II - Onsite opening for our client in Anchorage, AK.** **Location:** Anchorage, AK **Duration:** 12 months **Duties:** + Serve as the first level of user support for hardware, software, and networking issues. + Configure new computers and upgrade existing systems. + Install and support software applications, including industry-specific tools. + Troubleshoot desktop network hardware and software issues. + Collaborate with Helpdesk Supervisor and IT management to perform support tasks. + Analyze and resolve application issues in software such as Aries, Petra, SMT, and I.H.S data analysis. + Maintain confidentiality of sensitive information and protect corporate assets. + Stay up to date on technical trends through training and professional development. + Support company values, vision, and mission while maintaining schedule and punctuality. **Skills:** + Strong customer service orientation and interpersonal communication skills. + Advanced troubleshooting abilities with desktop computers, printers, and smartphones/mobile devices. + Deep understanding of Windows desktop operating systems and utilities. + Basic knowledge of Windows server environments. + Capable of managing multiple tasks in a fast-paced setting with shifting priorities. + Proficient in Microsoft Office (Outlook and Excel emphasized). + Preferred: Familiarity with oil and gas industry applications (Aries, Petra, IHS, SMT). **Experience:** + Minimum of three (3) years hands-on IT support experience, preferably within the oil and gas industry. + Demonstrated expertise in diagnosing and resolving technical issues while maintaining professionalism and courtesy. **Education:** + Preferred: Bachelor's Degree in Information Technology, Management Information Systems, Computer Science, or a related field from an accredited institution. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. **To Apply:** To be considered, please apply directly to this requisition using the link provided. For additional information, please contact **Rebecca Olan** at **Rebecca.Olan@ctg.com** . Kindly forward this to any other interested parties. Thank you! **About CTG** CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit . Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified company across many of our global operations. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

Job Tags

Local area, Shift work,

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