Job Description

Who We Are: At BYRD, we draw inspiration from Californian culture and the surfing lifestyle of the ‘50s and ‘60s. There’s nothing better than sun, salt and surf. Which also happen to be the three key ingredients for healthy hair and skin. That’s why we use them in our products. We come up with all of our product ideas here at the BYRD's Nest in sunny Newport Beach, California. This is where we eat, sleep, surf and stay slick. Inspired by the gentleman surfer, we don't let our lifestyle get in the way; we let it pave the way.

What You Will Do: The BYRD’s Nest will own our front desk reception and client relations responsibilities along with providing creative/marketing support to build awareness. Reporting to our Shop Manager, and working closely with the CEO/Founder. We are a small, very collaborative environment and you will work cross-functionally with all teams including our Marketing Lead and The Byrd’s Nest employees.

Responsibilities below (but not limited to):

• Perform front desk administrative and data entry tasks, respond to customer inquiries, back up the barbering team with scheduling and appointment information
• Manage and schedule appointments via phone and email with new and existing clientele
• Marketing support for brand social media outlets and Yelp page
• Assist with re-stocking shop inventory and supplies
• Support Byrdie Salon in the back of the barbershop
• Maintain outstanding customer service skills and client relations
• Always be one-step ahead, anticipating needs and staying organized to get ahead of problems

Who You Are: You are looking for a new challenge and opportunity to be a part of telling a cool brand story to the world. You are confident in your proven ability to serve and maintain loyal clientele of our Flock. You have an entrepreneurial spirit, are a self-starter, you love making things happen. You thrive in a dynamic, fast-paced, startup environment and the idea of joining a high-growth company gets you fired up! As a Client Services Representative, you should showcase excellent communication skills, attention to detail, and ability to identify and quickly solve problems. You should also act proactively to address your managers’ needs.

• Ability to juggle many high-priority tasks
• Detail-oriented, great-follow up, results-driven
• Outstanding communication skills, both internally to team and externally to clients
• Highly-organized time management skills
• Creative and quick learning approach
• A team player who thrives in a goal-oriented, dynamic, ever-changing, fast-paced entrepreneurial environment, while juggling multiple priorities with a sense of urgency.
• Solid knowledge of MS Office, MS Excel, Google Suite
• Knowledgeable but not required in Square, Shopify, Adobe Illustrator, Adobe Photoshop
• 1-2 years of professional retail experience preferred

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