Job Description

About the Opportunity

Seeking a results-driven Fire Alarm Department Manager to lead our Fire Alarm Division with a strong emphasis on operational excellence , service quality , and strategic growth . This role is responsible for overseeing all aspects of the division, including personnel leadership, customer satisfaction, service delivery, and business development. The ideal candidate will bring a proactive mindset, a passion for continuous improvement, and the ability to foster both technical performance and departmental expansion .

Our Fire Alarm Division primarily inspects, repairs, and services for fire alarm systems, with occasional installation projects. As a service-based organization, we are committed to supporting our customers 24/7 in emergency situations - and we expect the same commitment from our leadership team.

Responsibilities

Quality Leadership

• Ensure all inspections, repairs, and service work meet or exceed NFPA 72 standards and company quality benchmarks
• Promote a culture of accountability, safety, and compliance across the team
• Track and measure technician performance and workmanship, driving improvements through coaching and quality reviews
• Implement and continuously improve service and operational procedures

Operational Oversight

• Profit and Loss responsibility for the Fire Alarm Division
• Oversee efficient technician scheduling and routing to optimize service delivery
• Ensure service documentation is completed accurately, billed timely, and meets company and regulatory requirements
• Maintain a well-managed vehicle fleet that supports quality field operations

Team Development & Leadership

• Hire, train, coach, and retain top-tier technicians and support staff
• Foster a high-performance team environment focused on learning, safety, and reliability
• Provide technical support and mentorship to technicians as needed

Growth & Customer Focus

• Collaborate with the sales team to expand the division's footprint and drive sustainable revenue growth
• Ensure high levels of customer satisfaction through timely, professional, and solution-oriented service
• Identify opportunities to upsell services or add value to customer accounts through quality-driven consultative support

Knowledge, Skills, and Abilities

• Proven leadership experience in fire alarm service operations; prior management experience preferred
• Deep technical knowledge of fire alarm systems including Simplex, Notifier, and Fire-Lite
• NICET 2 and Michigan Fire Alarm Specialty Technician license or equivalent certifications preferred
• Strong understanding of NFPA 72 and inspection standards
• Analytical thinker with problem-solving skills and business acumen
• Exceptional interpersonal and communication skills
• Ability to thrive in a fast-paced, team-oriented environment
• Ability to handle and cope with high-pressure situations
• Ability to make sound decisions under pressure
• Ability to multi-task
• Efficiently prioritize tasks and manage time to meet deadlines
• Must be organized and have attention to detail
• Valid driver's license and clean driving record
• High school diploma required, additional technical training or certifications a plus
• Willingness to support on-call operations when needed

Compensation

• This is a salaried position, and the salary is negotiable depending on candidate experience
• Quarterly and Annual bonus opportunities

Benefits

• 401K with a company match
• Medical, Dental and Vision Insurance
• Company paid Short Term Disability
• Company paid Long Term Disability
• Company paid Life and AD&D insurance
• Pre-tax accounts for health and dependent care
• Aflac
• Vacation and Personal time
• Paid holidays
• Tuition Reimbursement

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