Job Description

Job Title: Escalations Representative- Wire Investigations

Location: Charlotte NC 28262 & Philadelphia, PA 19103

Duration: 06+ months

Work schedule: M-F,

Pay range :$18-$20

Job Description :

• The Wire Investigation team services all inquiries for the bank as it relates to Wire Transfers sent in USD and FX currency for our Consumer/Commercial, Wholesale and Correspondent Bank clients.
• We respond to customer requests pertaining to post value wire transfers, such as amendments, cancellations, beneficiary claims non receipt, return of funds and unable to apply requests.
• These investigations are processed via the Pega and IntellI Tracs applications that support our Enterprise Wire Transfer and Global Wire Transfer applications.
• The requested contingent resources are needed as bubble staff to support additional inquiries received driven by the FED ISO constraints.
• The escalations representative will be responsible for handling approx. 45-55 cases per day as it relates to wire transfer investigations. This includes but not limited to payment research, matching inbound wire to outbound wire to identify discrepancies, formatting issues, invalid details etc.
• Use of swift, fed and chips electronic messaging to Correspondent Financial Institutions and Internal Client Service officers via internal email.

• Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
• Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.
• Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status

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