Job Description

IM Global LLC is an equal opportunity employer and offers visa sponsorship for the right candidate.

Responsibilities Overview

• Coordinate daily logistics tasks with internal teams, port offices, and domestic colleagues.
• Handle truck delivery rate inquiries from clients via phone and email.
• Communicate with consignees and shippers to confirm delivery details, including appointment requirements, address accuracy, business hours, and special instructions.
• Schedule and negotiate with trucking vendors for pickups and deliveries.
• Monitor real-time delivery progress, address any delays, and collect proof of delivery for record-keeping.
• Support the finance team by verifying and reconciling transportation invoices.
• Source and onboard new transportation vendors to reduce costs and improve service quality.
• Optimize delivery routes to improve efficiency and reduce transit times.
• Dispatch drivers with clear instructions and ensure they are equipped for successful deliveries.
• Act as a point of contact for customer delivery inquiries, providing timely updates.
• Analyze delivery data to identify areas for process improvement.
• Ensure all transportation activities comply with local traffic laws and company policies.
• Collaborate closely with customer service, warehouse, and logistics teams to ensure smooth operations.

Qualifications

• Bachelor's degree in Supply Chain, Business Management, or related fields.
• Proven experience in a dispatch or logistics role, preferably in the last-mile delivery or courier industry.
• Strong organizational and multitasking abilities, with attention to detail.
• Excellent communication and interpersonal skills.
• Familiarity with routing software and tracking systems.
• Ability to remain calm under pressure and make quick, informed decisions.
• Knowledge of local geography and traffic patterns.
• Flexibility to work variable hours, including evenings and weekends.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Weekends as needed

Language:

• Mandarin (Required)

Work Location: In person

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