End User Support Specialist Job at Tata Consultancy Services, Westchester, IL

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  • Tata Consultancy Services
  • Westchester, IL

Job Description

Role - EUC Specialist .

Location - Westchester, IL / Onsite.

Mode - Fulltime .

Experience - 5 + Years

Must Have Technical/Functional Skills -

  • Deep end-point management experience, including Intune with mixed operating systems (Windows, Mac OS, iPads, Android tablets).
  • Provide hands-on assistance with laptops, tablets, POS devices, printers, and peripherals.
  • Troubleshoot hardware/software issues and escalate to EUC or depot teams as needed.

Roles & Responsibilities -

  • White-Glove Support : Act as the first point of contact for store IT issues, coordinating with Customer’s Service Center (Store Support).
  • Address and resolve long-standing tickets and improve store satisfaction with IT services.
  • Maintain a professional and responsive presence across store and office environments.

#LI-RJ2

Salary Range - $65,000 - $70,000 a year

Job Tags

Full time, Work at office,

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