Job Description

Description
Socket is seeking a skilled Dispatcher to join our team! The primary focus of this role is to ensure field technicians are properly scheduled and provide communications for all customer appointments. Including proactive monitoring of the technicians’ work routes to identify possible late appointments as well as assisting technicians with troubleshooting technical and/or billing issues.
This is an in-office position.
What We Offer
Competitive compensation
401k matching
Medical benefits
Dental benefits
Vision benefits
Free fiber if available in your area
Primary Responsibilities
Ensure all jobs are assigned accurately
Review scheduling calendar to anticipate potential problems
Communicate with field technicians regarding work in their designated areas
Cancels, reschedules, and reassigns work assignments as needed
Handle calls from internal and external customers
Work with field manager to schedule vehicle maintenance
The use of multiple programs and software to complete tasks
Interaction with multiple departments to ensure installs happen in a timely manner
Basic troubleshooting
Regular reliable attendance
Skills
Proficient computer skills
Excellent written and verbal communication skills
Multi-tasking
Ability to prioritize tasks
Friendly demeanor
Telephone handling skills
Other duties as assigned
Desirable Skills
Reasoning ability
Previous customer service experience
Ability to accurately follow directions
Punctuality
Ready to grow your career and make a real impact? Apply now and join Socket’s team of dedicated professionals committed to exceptional service and innovation!

Job Tags

Work at office,

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