· Provide second-level technical support for desktop/laptop hardware, software, and peripheral
issues.
· Diagnose and resolve advanced technical issues escalated from the L1 support team.
· Install, configure, and maintain operating systems, software applications, and system updates.
· Perform root cause analysis to identify recurring technical problems and develop solutions.
· Excellent in troubleshooting break/fix issues of windows and mac computers
· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
· Collaborate with IT team members on projects, upgrades, and implementations.
· Maintain accurate records of work performed, issues, and resolutions using the company's
ticketing system.
· Provide remote support and troubleshooting for users working from home or in the field.
· Train and mentor junior support technicians as needed.
· Ensure compliance with IT policies, security protocols, and best practices.
· Perform routine maintenance and inspections to ensure optimal performance of equipment
· Build and maintain strong relationships with end users and ensure user satisfaction
Qualifications:
· Associate or bachelor’s degree in information technology, Computer Science, or related
field, or equivalent work experience.
...Experience with product recalls, root cause analysis, and quality assurance in manufacturing environments. Proven ability to... ...engineering teams and influence design decisions. Strong project management skills and ability to manage cross-functional initiatives....
...outstanding teammates, and plan to get to know you first, then slot you into the one that fits you best after getting to know you: Receptionist: Own first impressionswelcome every guest, master the phones, keep calendars humming, and guard a five-star client experience....
The company is growing with new clients, new products, and retail and e-commerce sales. Work with Sales teams, Product Teams, Marketing, and Accounting Teams in this role. Internal Team of 6 & Headquarter Team 30 Summary: (New role due to growth) The Manager role ...
...over) on a daily basis Environment: Work outside and inside, on slippery or uneven walking surfaces; frequent exposure to extreme hot and cold temperatures, dust, toxic chemicals and materials, noise, and vibration; work around moving objects or vehicles; may work alone...
Responsible for identifying overall business and information needs of the organization in order to develop appropriate solution strategies. Gather and document business requirements and translate them into functional system design specifications that can be successfully...