Job Description

At Frontier Energy, we’re more than just engineers and professionals—we’re a team of innovators, problem-solvers, and visionaries dedicated to advancing clean energy solutions. Our mission is to pioneer the intelligent use of energy for a sustainable and resilient future.

We offer a collaborative and dynamic workplace where your ideas are heard, nurtured, and transformed into impactful solutions. With a flat hierarchy and open-door policy, every team member is empowered to experiment, take ownership, and make a real difference.

Beyond fostering an inspiring culture, we provide competitive compensation, comprehensive benefits, and opportunities for growth. Join us and be part of a team that’s shaping the future of energy while leaving a positive impact on the world.

The Customer Success Specialist will work directly with our clients to provide product support for our proprietary software Program Portfolio Portal (P3). The Customer Success Specialist will help craft our customer-success strategies, build strong relationships with clients and collaborate with cross-functional leaders internally to deliver excellent customer experience. The ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships. The Customer Success Specialist will develop customer relationships that promote retention and loyalty, working closely with the customer to ensure they are satisfied with the services they receive.

Primary Responsibilities

• Provide L1 support (and some L2 support)
• Addressing customer concerns and providing solutions to resolve issues in a timely manner Identifying opportunities for customers to use the product more effectively and encouraging feature adoption
• Onboarding new customers by providing training and resources to facilitate product adoption Gathering feedback from customers and analyzing customer data to identify best practices Maintain updated product documentation and training material
• Facilitate new business development
• Maintain customer health and introduce new, valuable features as they become relevant on the customer journey
• Contribute to initiatives outside of customer conversations that better the customer experience Customer advocate and liaison to provide feedback to internal teams

Required Skills

• Active listener and strong customer service skills
• Excellent interpersonal skills with the ability to collaborate well with others
• Adaptable nature and the willingness and ability to shift priorities quickly to meet the needs of our customers
• Strong communication and presentation skills
• Self-motivated and resourceful
• Focus on problem solving / positive user experience
• Ability to manage multiple complex customer journeys at once
• Strong organizational skills and attention to detail

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