Customer Success Manager Job at Remarkable AI, Los Angeles, CA

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  • Remarkable AI
  • Los Angeles, CA

Job Description

Company Description

Remarkable AI helps consumer brands drive revenue with automated 1:1 messages. Remarkable AI connects with your existing tech stack to identify prime shoppers and generate the perfect personalized message. Build your community on social. Answer a product question by SMS. Bring customers back to shop with personalized win back emails.

Role Description

Customer Relationship Management

  • Develop a trusted advisor relationship with each of your customers, driving success with our solutions and ensuring they receive maximum value from Remarkable
  • Be an expert and advisor, while maintaining an understanding and expertise of Remarkable products and solutions, to drive our customer’s ability to successfully adopt the most relevant features for their specific requirements.
  • Be a thought leader and provide insights, recommendations and best practices to your key accounts

Customer Success Planning

  • Develop and execute tailored Customer Success Plans that align with customers’ business objectives and desired outcomes.
  • Conduct regular business reviews (QBRs) to ensure progress, align on goals, and identify growth opportunities.

Retention & Expansion

  • Drive high renewal rates and identify growth and expansion opportunities.
  • Reduce churn and contraction through early risk identification, intervention, escalation and mitigation in partnership with your Remarkable team.
  • Data-Driven insights
  • Leverage data and analytics to identify trends, risks, and opportunities to enhance the customer journey.
  • Prepare and present reports to customers and internal teams that demonstrate impact and value.

Qualifications

  • 2+ years of relevant work experience in a customer-facing customer success, account management or strategic consulting organization.
  • Analytical Skills for data-driven decision making.
  • Experience with strategic and complex enterprise customer needs.
  • Experience establishing yourself as a trusted advisor with customer partners to guide outcomes.
  • Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified.
  • Ability to understand and communicate complex problems clearly and concisely to different audiences.
  • Self-motivated and entrepreneurial team player.

Job Tags

Work experience placement,

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