Customer Success Manager Job at HCR | Human Centric Recruitment, San Mateo, CA

eFRCTHZJVFhwQUlocldVUzE2OGY1c2VwZGc9PQ==
  • HCR | Human Centric Recruitment
  • San Mateo, CA

Job Description

Customer Success Manager – Generative AI SaaS

Hybrid – San Mateo, CA | Full-time | $110k–$150k + equity

We’re hiring a Customer Success Manager to join a fast-growing generative AI startup working at the cutting edge of B2B marketing.

You’ll be the driving force behind onboarding, engagement, and long-term success for a growing portfolio of enterprise customers.

This is a high-ownership, high-impact role, perfect for someone who thrives on direct customer collaboration and loves helping teams see immediate value from the product.

What You’ll Do:

  • Own and manage the onboarding journey for new customers—getting them live, active, and seeing ROI fast
  • Run regular check-ins and QBRs to maintain engagement and drive renewals
  • Work cross-functionally with Sales, Product, and Engineering to solve customer problems and influence roadmap decisions
  • Tailor onboarding to each customer’s needs and ensure product adoption stays strong across the first 90 days
  • Partner with sales to refine ICP and shape the go-to-market motion

What You Bring:

  • 3+ years in B2B SaaS Customer Success , ideally in sales or marketing tech
  • Experience working directly with marketing leaders (CMOs, demand gen, product marketing)
  • Proven track record owning renewals, QBRs , and driving product adoption
  • A customer-first mindset with strong collaboration and problem-solving skills
  • Passion for the startup pace, autonomy, and building systems that scale

This is your chance to work with a top-tier team in one of the most exciting spaces in SaaS—AI-powered personalization at scale.

Interested?

Job Tags

Full time, Immediate start,

Similar Jobs

Compunnel Inc.

Wealth Manager Job at Compunnel Inc.

 ...technology platforms. Follow firm verification protocols to protect against identity theft and fraud. Stay current with SEC/FINRA regulations, compliance standards, and internal procedures. Perform additional administrative or operational duties as assigned.... 

Medical Services of America

Physical Therapist Job at Medical Services of America

 ...Medi Home Health & Hospice , a division of Medical Services of America Inc., is currently seeking an experienced Full-Time Physical Therapist for our Home Health & Hospic e patients in Watauga County (Watauga) NC. Job Description: Provide physical therapy... 

Insight Global

Electrician Job at Insight Global

 ...A non-profit in San Antonio, Texas is looking for a Building Maintenance Technician III/Electrician to join their team. This person will report on-site each day performing or assisting in general repairs and maintenance of buildings, grounds, and equipment. Primary responsibilities... 

Lakeside Manor

Assistant Housekeeping Supervisor Assisted Living Job at Lakeside Manor

 ...team of experienced professionals who ensure top-quality healthcare and assisted living services. Role Description This is a full-time, on-site role for an Assistant Housekeeping Supervisor at our Staten Island, NY location. The Assistant Housekeeping Supervisor is... 

Kellton Tech

FINRA Registration Support Analyst Job at Kellton Tech

 ...Position: FINRA Registration Support Analyst Location: South Jordan, UT Pay Rate: $19.17/hr. On W2(No Benefits) Contract: 12 Months Description: The employee will be responsible for Client Registrations and Entitlement support. Support will include...