Job Description

Airgas is Hiring for a Customer Service Specialist in Henderson, NV!

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

ESSENTIAL DUTIES AND RESPONSIBILITIES : include the following. Other duties may be assigned.

• Accept inbound calls and provide courteous assistance to the customers' needs regardless of account assignment.
• Handle any open territories assigned in a proactive manner. This includes proper follow up.
• Provide assistance to sales people who are out of the office either on scheduled or unscheduled time off.
• Handle all customer requests and keep the respective Sales Managers informed of customer matters that need further attention.
• Assist in the preparation of quotes, faxes, etc. as assigned by management.
• Ensure all orders are entered by the end of each day.
• Run various reports for sales and sales management as requested.
• Have a good understanding of SAP.
• Sit with each account manager and train on their top tier base and any special needs for all customers. Maintain a territory binder with notes, etc. and update on a regular basis.
• 1Training - Maintain product knowledge, sales skills and procedure training by attending all training that pertains to position assigned by management. This includes all vendor training.
• Provide back up assistance to the front desk for answering phones and greeting visitors.
• Special projects - as assigned by management.

Required Qualifications And Competencies

• High School Diploma or GED equivalent required
• Working experience with direct customer contact / customer service preferred
• Any combination of experience, education, or training that would provide the level of knowledge, skill and ability required
• Ability to display competence in Microsoft Word, Excel & Outlook
• Knowledge of SAP environment.
• Show high competency of communication and organizational skills

PHYSICAL DEMANDS

• Continuous sitting while using the computer terminal and/or telephone; constant use of sight while reviewing documents; constant use of speech/hearing abilities for communication. Ability to occasionally lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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