Customer Service Representative (Onsite - $18/hour) Job at Ultimate Staffing, Tampa, FL

eVRaRHVvSFFvZ2tpcW1FVjI2MGY0TVNwZEE9PQ==
  • Ultimate Staffing
  • Tampa, FL

Job Description

Our customer is a reputable insurance company and they are gearing up for this year's hurricane season. They are looking for Customer Service professionals to join their team who are comfortable managing a high volume of incoming calls while providing exceptional service to their policy holders & agents. The ideal Customer Service Representative will be service oriented, an excellent communicator, and exercise patience & compassion.

These positions will be temporary based on claims volume and business needs. Should any of these positions turn into a permanent opportunity, our client offers career growth & development as well as a fun, team oriented environment.

Responsibilities:

  • Respond to the service needs of policy owners, general agents, producers, field personnel and home office employees, maintaining ownership until completed
  • Act as primary service contact for customers and agents
  • Respond to telephone, on line, and written inquiries
  • Process policy level transactions within level of authority
  • Conduct research when needed to complete service requests
  • Handle all service requests within department service standards
  • Prepare service reports when requested

Qualifications:

  • One year experience in Customer Service area (previous call center, retail, and/or hospitality)
  • Proficiency with Microsoft Office products required
  • Fluent in Spanish
  • Demonstrated customer service focus / superior customer service skills.
  • Excellent communication skills and ability to interact on a professional level with internal and external personnel
  • Results driven with strong problem solving and analytical skills. Ability to efficiently navigate through systems and websites to maximize time with callers.
  • Ability to work in a fast-paced environment; and manage changing priorities effectively.
  • Ability to work within a call center scheduled environment.
  • Detail-oriented and exceptionally organized

Pay: $18/hour with opportunity to increase to $21/hour upon converting permanently & completing all training

Location: This is an in-office position only.

Schedule: During two weeks of training, the schedule is 9am to 5:30pm. Representatives will need to be flexible for occasional overtime during peak season, or should there be a catastrophic event.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Tags

Permanent employment, Temporary work, Work at office, Local area, Home office, Flexible hours,

Similar Jobs

PENN Entertainment, Inc

Assistant Housekeeping Manager Job at PENN Entertainment, Inc

 ...General Accountabilities: Leading the daily operations of the housekeeping department and providing support to the room attendants and...  ...operation, such as training, coaching, counseling, and enforces the hotel standard operating procedures. Qualifications:... 

Oksenholt Capital Inc.

Head of Real Estate Job at Oksenholt Capital Inc.

 ...The Head of Real Estate will play a critical role in shaping and executing strategies for our property portfolio, managing leasing and acquisitions, and ensuring assets are profitable, compliant, and aligned with company goals. This is a hands-on leadership role requiring... 

Liberty Health

HOSPICE AIDE - CNA Job at Liberty Health

 ...school diploma or equivalency, successful completion of a Board of Nursing approved training and competency evaluation program, current...  ..., accurately, and completely on a timely basis. Accept travel and working conditions as assigned. Working knowledge of the... 

LHH

Maintenance Supervisor Job at LHH

 ...LHH Recruitment Solutions has partnered with a growing organization, and they are seeking a motivated Maintenance Supervisor to join their team. This is a unique opportunity to lead their maintenance team and elevate equipment reliability across their facility. As Maintenance... 

Blazer Jobs

Speech-Language Pathologist (CFY Welcome) - 2025-2026 School Year Opportunity | New Orleans, LA Job at Blazer Jobs

 ...About the Company : Blazer Jobs is actively hiring for a full-time, school-based SLP to join a dynamic New Orleans area school district for the 20252026 academic year. About the Role : This is a full-time (37.5 hours/week) position starting this upcoming school year...