Overview
• Responsible for customized production configurations for existing and new customers
• Accountable for integrating new products into the global implementation framework
• Provides internal partners with technical expertise on implementation plans and release requirements
Responsibilities
• Serves as a technical resource to provide configuration project support under direct guidance
• Supports efforts to investigate internal customer issues and assist in problem resolution as directed
• Partners with team members to support process improvement efforts and initiatives
• Gains exposure to controls to support compliance activities including internal audits, SOX and SOC1, and business continuity exercises
• May provide guidance to less experienced team members
Experiences
• Experience supporting configuration projects under direct guidance
• Experience assisting customer issue investigation
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