Job Description

Job Description:

• This is a high-level, fast-paced, and demanding customer-facing role that serves as the primary interface for all contracting matters.
• The contractor will be fully responsible for managing their own portfolio of customers - from incoming unit induction through quoting and shipping.
• This includes direct ownership of customer communication, financial alignment, contract compliance, and cross-functional coordination.

Responsibilities:

• This role is the main customer interface and will be responsible for establishing and maintaining trust, ensuring compliance with negotiated terms and conditions, company policies, and financial objectives.
• The contractor will work closely with government and commercial customers, as well as internal teams across Program Management, Engineering, Finance, Operations, Supply Chain, International Trade Compliance, and Clients Leadership.
• Review incoming repair paperwork daily and ensure induction of units within 24 hours; return or route non-product components as necessary.
• Manage contractual relationships with a high-volume aerospace customer, acting as the point of contact for contract execution, issue resolution, and strategic discussions.
• Obtain customer quote approvals and resolve open receivables by collaborating with internal finance teams and external customers.
• Communicate contractual obligations internally to ensure operational teams are aligned on customer requirements.
• Partner with International Trade Compliance (ITC) to ensure all import/export activity is properly vetted and compliant.
• Track and support internal financial objectives, including milestones, progress payments, payment terms, and collections.
• Coordinate with the customer and internal demand management team to align hardware forecasts and ensure timely deliveries.
• Participate in process improvement initiatives and reporting efforts to help streamline contract workflows and reporting.
• Escalate risks and non-compliance matters to appropriate functional leads and support mitigation planning.

Requirements:

• University Degree with 5+ years of experience OR Advanced Degree with 3+ years of experience OR 9 years of directly relevant experience in lieu of a degree Strong experience using Microsoft O365 suite (especially Outlook, Excel, PowerPoint) Excellent verbal and written communication skills
• Ability to manage competing priorities in a fast-paced environment
• Preferred Skills: SAP experience, especially in contract management or order processing modules Experience with financial concepts such as quote review, pricing strategies, or A/R resolution Prior experience in an aerospace, defense, or highly regulated environment Knowledge of export/import regulations or prior collaboration with Trade Compliance

Education:

• University Degree with 5+ years of experience OR Advanced Degree with 3+ years

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