Contact Center Consultant Job at Transcend Softech LLC, Phoenix, AZ

eERGS3RZVGFxZ2NncldFVjNLb2E0Y0NvZVE9PQ==
  • Transcend Softech LLC
  • Phoenix, AZ

Job Description

Position: Genesys Cloud Developer

Location: Remote

Long Term Contract

Job Description

We are seeking an experienced Genesys Cloud Developer to design, develop, and support contact center solutions using Genesys Cloud (PureCloud) . The ideal candidate will have strong hands-on experience in configuring and customizing Genesys Cloud features, integrations, and APIs to deliver scalable and high-quality customer engagement solutions.

Key Responsibilities

  • Design, develop, and implement Genesys Cloud (PureCloud) contact center solutions
  • Configure IVR, call flows, routing, queues, skills, and campaigns
  • Develop and maintain Architect flows (Inbound, Outbound, Callbacks, Bots)
  • Develop and manage Genesys Cloud CX APIs , data actions, and webhooks
  • Configure and support Genesys Cloud reporting and analytics
  • Troubleshoot and resolve production issues and performance bottlenecks

Required Skills & Qualifications

  • Strong experience with Genesys Cloud (PureCloud) platform
  • Hands-on expertise with Architect, ACD, Routing, and IVR
  • Proficiency in JavaScript / Node.js / Python (for API integrations)
  • Familiarity with AWS services (preferred, as Genesys Cloud runs on AWS)
  • Experience with CRM integrations (Salesforce, ServiceNow, Zendesk, etc.)
  • Understanding of Contact Center operations and call flows

Job Tags

Long term contract, Remote work,

Similar Jobs

Static IQ Corp

Full Stack Developer (Java + ReactJS) Job at Static IQ Corp

 ...Job Description: We are looking for a talented Full Stack Developer with strong experience in ReactJS and Java to join our team. The ideal...  ...environment. Key Responsibilities: Develop and maintain web applications using ReactJS, JavaScript, and TypeScript.... 

US Tech Solutions

Scientist II (Cancer Cells) Job at US Tech Solutions

 ...regarding code of conduct, safety, appropriate handling of materials, controlled drug and radioactive compounds, GxP compliance, and animal care where applicable. Experience: BS with 5+ years of experience, or MS with 3+ years of experience. Cell... 

Midland-Marvel Recruiters, LLC

Nurse Manager PACU Job at Midland-Marvel Recruiters, LLC

 ...Community healthcare facility looking to bring on Nurse Manager PACU! Sign on Bonus and Relocation!! The PACU RN Manager in collaboration with the Perioperative Director creates a common vision to facilitate continuous quality improvement in the delivery of patient... 

The Daniel & Henry Co.

Commercial Lines Insurance (P&C) Placement Specialist Job at The Daniel & Henry Co.

&##128680; We're Hiring: Commercial Lines Insurance (P&C) Placement Specialist &##128205; St. Louis, MO | &##127970; Office near Forest Park | &##128188; Full-Time | &##128203; P&C License Required Daniel and Henry is growing! We're looking for an experienced Commercial... 

Pet Food Express

Retail Assistant Manager - Woodside Plaza Job at Pet Food Express

 ...About Pet Food Express Founded in San Francisco, Pet Food Express is one of the countrys leading independent pet food and supply...  ...provide tailored solutions and trusted advice to create a memorable shopping experience. If you have a knack for sales, an eagerness to learn...