Job Description

Primary Purpose: Responsible for managing daily operations, including staff management, inventory control, financial performance and ensuring that all customer service standards are met.

The successful individual will leverage their proficiency in:

Leadership Presence/Steward of Talent:

· Recruit, train and mentor coffee shop staff to maintain company standards and promote a positive environment

· Provide ongoing coaching and development to ensure high performance and engagement, conduct regular performance reviews and address any areas requiring improvement

· Review store environment and key business indicators within store to identify problems, concerns, and opportunities for improvement

· Foster a culture of teamwork, customer focus, and continuous improvement for coffee shop

· Work closely with shop team to develop strong working relationships to drive employee and customer experience

· Promote store events, seasonal promotions or new products to attract customers

· Engage with local community events or partnerships to increase brand visibility and foot traffic

Drive for Results:

· Monitor daily, weekly, and monthly sales to ensure the shop meets revenue targets

· Control expenses and manage the store’s budget effectively, including labor and supply costs

· Track cash flow, handle bank deposits and ensure accurate financial reports

· Implement strategies to drive sales

· Ensure efficient store operations, including opening and closing procedures, cleaning and light maintenance

· Implement and maintain health, safety and food sanitation standards

· Troubleshoot and resolve any operational issues such as equipment malfunctions or supply shortages

Operational Excellence

· Oversee coffee and food preparation to ensure high-quality standards are consistently met

· Monitor adherence to recipe and preparation guidelines to maintain consistency

· Implement customer feedback to improve quality, service and experience

· Ensure that shop complies with all local, state and federal food safety regulations

· Implement safety protocols to prevent accidents and ensure a safe work environment

· Conduct regular training on safety and sanitation practices for staff

· Maintain accurate records of sales, inventory, payroll and other relevant data

· Prepare regular reports on sales performance, labor costs and inventory

· Report any incidents, safety issues, or employee related matters to upper management as required

Customer Experience

· Ensure shop consistently delivers exceptional customer service in alignment with the company’s values and standards

· Address and resolve customer complaints or issues at a store level, ensuring customer satisfaction

· Promote the company’s brand and values within the community to enhance the customer experience and build loyalty

Skills & Abilities Required:

· Minimum of 3 years’ experience in retail or food and beverage management role

· Willingness to work flexible hours including weekends and holidays as needed

· Comfortable using POS systems and scheduling software

· Understanding of budgeting, sales tracking and inventory management

· Demonstrated commitment to exceptional customer service

· Strong leadership, communication and organizational skills

· Proven leadership and organizational skills

· Excellent verbal and written communication skills

· Strong work ethic; ability to problem solve.

· Physical requirements of standing for extended periods and processing shipment up to 30lb

Our Competencies for All Employees

• Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

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