Call Center Customer Service Representative Job at LHH, El Segundo, CA

d0Q5S3U0TFNwd1lqb1dRVDFxUVk1Y1NzY0E9PQ==
  • LHH
  • El Segundo, CA

Job Description

Job Title: Call Center Account Management Specialist

Location: Hybrid - El Segundo, CA

Company Overview: Join our dynamic team where we are dedicated to providing exceptional customer service and support. We are looking for a motivated and detail-oriented Call Center Account Specialist to join our team in a hybrid role, combining remote work with in-office responsibilities in El Segundo, CA.

Job Description: As a Call Center Account Specialist, you will be the primary point of contact for our valued customers. You will handle a variety of customer inquiries, provide product and service information, and resolve any emerging problems that our customers might face with accuracy and efficiency. Your goal is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Key Responsibilities:

  • Manage large amounts of outbound calls in a timely manner.
  • Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
  • Update Customer information in database
  • Research and troubleshoot
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Keep records of all conversations in our call center database in a comprehensible way.
  • Meet personal/team qualitative and quantitative targets.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Follow communication procedures, guidelines, and policies.

Requirements:

  • Proven customer support experience or experience as a Client Service Representative.
  • Account Management experience
  • High Volume Outbound Center experience
  • NICE inContact experience preferred
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Associate’s Degree and additional qualifications in Customer Service will be a plus.

Job Tags

Remote job,

Similar Jobs

Progressive Safety

Safety Specialist Job at Progressive Safety

Now Hiring: Safety Specialist Construction (De Soto, KS 50-60 hrs/week)1-2 Year Position Join a team that puts safety first! Progressive Safety is looking for a dedicated Safety Specialist to support a high-profile construction project in De Soto, KS. If you...

Hustle Notice Biz

Entry Level Marketing Assistant Job at Hustle Notice Biz

 ...Job Title: Entry Level Marketing Assistant Location: New York, NY Job Type: Full-Time Reports To: Marketing Manager Job Overview...  ...design tools Familiarity with social media platforms and digital marketing Ability to work independently as well as part... 

AirCo Air Conditioning, Heating, and Plumbing

Heating Air Conditioning Service Technician Job at AirCo Air Conditioning, Heating, and Plumbing

 ...established company that values hard work and integrity. Responsibilities Respond promptly and professionally to residential HVAC service calls. Diagnose HVAC system issues and implement effective repair solutions. Perform scheduled preventative... 

Tata Consultancy Services

Packaging Engineer Job at Tata Consultancy Services

 ...Role: Packaging Engineer Location: Fort Washington, PA (Onsite) Job Type: Full Time Job Description Must Have Technical/Functional Skills A minimum of 8-10 years of industry experience is required with at least 3 years of Package Development experience.... 

The Home Depot

Designer Job at The Home Depot

Job Description Designers support three primary store priorities: Customers First, In Stock, and Store Appearance. Designers support Customers First by providing fast, thorough, and friendly service to customers. Designers interact with customers by welcoming them to ...