Job Description

SUMMARY

The Billing Coordinator will report directly to the Payor Relations & Customer Experience (PRCE) Manager, while working closely with Customer Experience Specialist (CEx), Triage and Order Quality (TOQ), Denial Management, and Payment Posting personnel to support financial objectives through detailed review of inbound correspondence and accurate data entry in the RPM system.

The Billing Coordinator should be prepared to handle multiple tasks and effectively communicate with patients and other members of the PRCE team. This entry-level position is responsible for inputting, updating, and maintaining accurate data in the RPM system. The ideal candidate will have a strong attention to detail, typing skills, and basic computer proficiency.

ESSENTIAL DUTIES include but are not limited to the following:

• Review and upload all inbound correspondence – this will be through mail, lockbox, fax, and email
• Based on documents received, assign to the appropriate department to take action on the account.
• Maintain organized digital filing systems for documents and records, scanning and uploading all documents as appropriate.
• Assist with routine office administrative tasks as needed.
• Inspire and drive a customer success culture across the commercial organization.
• Document case and claim accounts to feed critical data for inside sales and all business initiatives.
• Follow all compliance and HIPAA standards when documenting accounts and communicating with patients.
• Ability to handle multiple projects at the same time but remain organized, strong sense of urgency for schedules.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Regular and reliable attendance.
• Excellent verbal and written communication skills and the ability to work in multiple systems interfaces at one time.

MINIMUM QUALIFICATIONS

• High School diploma or equivalent
• Spanish / Bilingual required
• Basic computer skills, including proficiency in Microsoft Office Suite
• Minimum typing speed of 45 WPM with high accuracy
• Basic understanding of data confidentiality and security practices
• Ability to maintain focus while performing repetitive tasks
• Good written and verbal communication skills
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
• An excellent team player – highly effective at working with others and capable of working independently most of the time.
• Ability to multi-task and attention to detail. Must be able to work in a fast paced, time-sensitive environment.
• Must have superior interpersonal and organizational skills.

PREFERRED QUALIFICATIONS

• Previous data entry experience
• Clinical / Medical or other ancillary service type background.
• Significant PC knowledge & Windows OS experience. Skilled competence with Five9, Microsoft Office, and/or XiFin a plus.

EDUCATION and/or EXPERIENCE

Position generally requires a high school diploma or general education degree (GED). Proficient in data entry with strong organizational skills and attention to detail.

LANGUAGE SKILLS

Must be fluent in both verbal and written English and Spanish. Must have the ability to speak effectively to provide information and respond to questions from managers, employees, and patients.

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